Return Policy

At Kova Harper, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy to help make things right. Please review our return policy below to understand how to return products, the conditions for returns, and what to expect during the process.

1. Return Eligibility

To be eligible for a return, please ensure that:

Timeframe: The return request is made within 30 days of the date of purchase. This applies to both in-store and online purchases.
Condition: The product is unused, in its original packaging, and in the same condition that you received it. For health and hygiene reasons, some items such as pillows and mattress protectors may only be returned if they are in their original, sealed packaging and have not been used.
Receipt: You have the original receipt or proof of purchase. This can be an email confirmation or order number for online orders.

2. How to Initiate a Return

To return a product, please follow these steps:

Contact Us: Reach out to our customer service team at support@kovaharper.com or call (555) 123-4567 to request a return authorization. Provide your order number and a brief description of the issue or reason for the return.
Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return the product. This number must be included with your return shipment.
Package the Product: Carefully package the product in its original packaging. Include all original accessories, manuals, and any other items that were included with the product. Clearly write the return authorization number on the outside of the package.
Return Shipping: Ship the package to the address provided by our customer service team. Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

3. Refunds and Exchanges

Refunds: Once we receive and inspect the returned product, we will process a refund to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account. Shipping charges are non-refundable.
Exchanges: If you would like to exchange a product for a different size, color, or item, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.

4. Non-Returnable Items

Certain items are non-returnable due to health and hygiene reasons. These include:

Opened or used pillows, mattress protectors, and similar items.
Customized or personalized products.

If you receive a defective or incorrect item, please contact us immediately for a resolution. We will work with you to ensure that the issue is addressed promptly.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. Provide details about the issue and include photos if possible. We will arrange for a replacement or refund as appropriate.

6. Refund Processing Time

Refunds will be processed once we receive and inspect the returned item. Please allow up to 10 business days from the date of receipt for your refund to be completed. The time frame may vary depending on your payment method and financial institution.